Refund policy

Return Policy

We want you to be completely satisfied with your purchase from HomeNom. If you receive a product that is damaged, incorrect, or has an issue, our Refund & Exchange Policy explains when you may be eligible for a refund or replacement and how to request one.

Eligibility

Refunds or replacements may be considered in the following situations:

• You received a damaged or leaking product.

• You received a product different from what you ordered.

• The product has a genuine quality or manufacturing issue.

Reporting an Issue

Please contact us within 24 hours of receiving your order and share your order number along with clear photos or videos showing the issue. This helps us investigate and resolve the matter quickly.

Refunds & Replacements

Once we review your request, we will let you know whether the product qualifies for a refund or replacement. If approved, we may offer:

• A replacement of the affected product, or

• A refund for the affected product, depending on the circumstances.

Refunds, where applicable, will be processed using the available payment method and may take some time to reflect in your account.

Non-Returnable Products

Because our products are homemade food items, we generally cannot accept returns simply because you have changed your mind or do not wish to keep the product after delivery.

We take product quality and customer satisfaction seriously and will make every reasonable effort to resolve genuine complaints fairly and promptly.

For any questions or concerns regarding your order, please contact HomeNom with your order details.